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Thanking a customer for positive feedback

If you have customers who go out of their way to tell you how satisfied they are, you should take notice. Respond to their positive feedback enthusiastically and encourage them to share their review with the outside world. If it’s your company’s policy, you can also give out a gift or discount.

Dear [Customer name],

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work trying to continuously improve our (product/service) and it’s always rewarding to hear kind words. We love that you love us 🙂

I don’t mean to impose on you, but if you have some time, could you share your impressions on social media or write a review? We have a presence on {link to review sites} and we’d really appreciate it if you could support us there.

Thanks again 

[Your name]

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